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Warranties

Warranty

All goods, supplied by R & C Agency, except some LED products, are guaranteed against faulty workmanship, materials, or design for a minimum period of 12 months from date of purchase. Some products carry a longer warranty period when specifically stated. Please contact R&C to confirm warranty length for products if unsure.

W12 and W16 fans carry a 12 month repair only warranty where products are to be returned to R & C.

No responsibility is accepted for the resources/cost involved with installation or re-installation of faulty products.Orders must be placed through wholesaler for replacement goods and when faulty goods are returned and inspected and deemed a fault of the fitting, credit will be issued.

Products that have been altered in any way or used other than in accordance withtheir instructions are not covered by this Warranty - this includes cutting off flex and plugs where supplied with one originally, or quick connect plugs. No responsibility is taken if unsuitable driver/transformer is used with our fitting, causing damage - as we in most cases will have a suitable in-house option to suit. In the event we do not, contact us to further discuss a solution that will suit all parties involved before commencing installation.

All faulty goods will be returned FIS to R & C Agency’s store for inspection and then consequently be replaced or repaired. Claims will only be approved if a qualified electrician originally made the installation. Please contact R & C Agency prior to making any claims.