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Return Policy

Any goods to be returned must be approved by R & C Agency (International) Pty Ltd prior to the goods being returned (or your claim being raised).

R & C Agency (International) will not accept goods returned without a Goods Return Authorised number. This number and invoice number relating to the goods being returned must be quoted on all paperwork / claims.

A GRA is not a guarantee that a credit will be issued unless all stock returned is in a saleable condition and is in the original packaging and packaging is unmarked. All goods are to be returned within 15 days of the GRA date, or the GRA will be cancelled. R & C Agency (International) will at its discretion, repair or replace the goods.

Request for Return of goods purchased more than 12 months prior will not be considered

Goods assembled for a special order are not returnable, these include:

·         Cut cable

·         LED Rope or Snake Light

·         Products where ballasts or control gears have been installed.

 

Any products altered by customer are not returnable, these include:

  • LED Drivers
  • Cables attached to the fittings

 

*Note: All goods being returned are subjects to a restocking fee.